People Manager comprises utilities that are individually enabled on each person whose data is being managed as that data becomes relevant. Utilities are the backbone of the People Manager, and each utility represents a specific data set for the person in question. While Utilities can be set at the beginning when a new Person is created, they can be ...

If a person has the "Payout" utility enabled, they will appear in the Expense Report for celebrities. This can be accessed by selecting the button below in People Manager. At the top of the Expense Index Page are a variety of pages that pull information from the People Manager Utilities and can be edited here. The Expense Report is simply the final ...

What is a Groupon Claim Page? A Groupon claim page is a public webpage where customers enter the Groupon code they purchased. Once they enter their code, they can redeem it for the appropriate ticket. How Groupon Works with Leap Conventions Leap Conventions does not have a direct integration with Groupon. Instead, Groupon distributes unique codes to...

Important Apple Pay and Google Pay can only be used on Stripe accounts.   Support for Apple Pay and Google Pay is available via the Leap Merchant Services Conventions Stripe account. This integrates Apple Pay and Google Pay into the checkout process such that the Apple Pay and Google Pay options appear as a payment method to be selected. Upon clicki...

Third-party conversion tracking allows you to connect your various marketing tracking codes— Meta Pixel, Google Tag Manager, and Google Analytics 4 (GA4). Important - Leap Support Leap provides the ability to add third-party tracking tools such as Google Analytics (GA4) or Meta Pixel directly within the platform. However, we are not able to offer an...

Navigate to the Orders tab on the left menu bar Enter the customer's information, and select Search orders Once the order populates in the search results, click the blue View button on the right Under Customer Support Tools, select the Resend confirmation email option Tip Before resending the confirmation email, confirm with the customer that we hav...

The Exhibitor Management Vouchers feature gives you, the event organizer and exhibitors, more control over event credentials. From a single management page, exhibitors can distribute complimentary passes, purchase additional vouchers, and manage their allocations without assistance from the organizer. What Are Vouchers? Vouchers are digital credenti...

Phishing scams are a common tactic bad actors use to impersonate trusted organizations and steal sensitive information. While we have not encountered specific phishing attempts targeting Leap Conventions, it's important to stay vigilant. Fraudulent emails may trick you into providing account details, such as your email address and password, by claim...

Payout Manager can be accessed through the button presented in the Payout Utility. This loads the Payout Index Page, where all of the People that have Celebrity Manager checked in the Details utility will appear. At the top of the page are a number of reports and export shortcuts, including a dashboard for an integration with Epic for Conventions th...

Affiliates in Leap Conventions are a system designed for a third party to promote your event and potentially drive sales, with a possible monetary reward. The creation of Affiliates and their management and financial reports are all managed within Leap Conventions. The only aspect of the Producer-Affiliate relationship that is not managed is the act...

Users can be added to perform various administrative tasks. After creating users, access permissions can be assigned to each user. Accessing Users From the sidebar, choose Users > User Management. Adding a User In the sidebar, choose Users > User Management You can search for an existing user by their email address or add a new user Searching ...

Your merchant account can be set up by selecting the Gear Icon (top right of page) and choosing Merchants. Select Add Custom Gateway The gateway page displays the following fields Gateway Type - Leap Conventions provides the following Merchant gateways:  Authorize.net Bambora Cybersource PayFlow Stripe Stripe Connect Depending on the merchant select...

ACH payments are processed on Tuesdays. Typically, these payments will be deposited into your bank account on Wednesday morning. In the event of a banking holiday, payments may be delayed. Please review your most recent agreement for more information on your settlement terms. If you wish to modify your payment method or ask any questions, please get...

It is best practice to set up cashiers/registers in the admin for on-site sales using the Conventions Check-In app. You should set up as many cash registers as needed. This way, you can track how much a specific cashier user collected at a particular register. Setup Load your Conventions event Select Event Setup > Cashiers & Registers Select ...

An add-on is a grouping of products available for purchase. Although optional, add-ons can be used to offer exclusive items, incentivize purchasers with discounts exclusive to add-ons, and allow purchasers to customize their experience further. Purchasers can edit their add-on selections in the 'Complete Order' step in Checkout; removing a parent pr...

The Client Support Team serves all clients by providing email support on weekdays, Monday through Friday, from 9 AM to 6 PM EST.  To request support via email, please reach out to clients.conventions@leapevent.tech Most email requests are responded to within 12 business hours, and cases are escalated according to their level of urgency. Issues regar...