Important details
Refunds are available to users with the customer support permission and to anyone with manager-level access.
There are restrictions for refunding insured orders.
Refer to: Adding Users
Singular Refunds
- Go to Orders
- Use the Order Search options to find the order you want to refund
- Next to the order, select View
- Under Customer Support Tools, choose Full, Partial, or Manual Refund
- Full - Refunds all items on an order, including tickets and registrations
- Partial - Refunds a single ticket along with its service fees and tax
- Manual - Refunds any amount, for any reason, applied to any line item on the order